Right to refuse service

At times, our team may need to exercise the right to refuse service to ensure the safety, quality, and respect of all clients and staff. This right will only be applied under specific circumstances, which include:

Time constraints

If a client arrives more than 15 minutes late, leaving insufficient time to deliver a high-quality service without impacting other appointments, the service may be declined.

Unrealistic expectations

When a client requests a service that may harm their scalp or hair, or if it’s deemed unattainable by their stylist, we may refuse to proceed.

Age-restricted services

Clients under 16 are ineligible for certain treatments, such as chemical processes or permanent colouring. Please note that a parent or guardian must accompany clients under 16 for their entire visit for safeguarding reasons.

Untidy or unclean hair

If hair is excessively dirty or matted to the point of making treatment difficult or unhygienic, we may request that it be washed before service or decline to perform the service.

Infectious conditions

To protect clients and staff, we reserve the right to refuse service if a client has a visible contagious condition, such as head lice, scalp infections, or open wounds.

Allergic reactions

If a client has known allergies to our products but refuses to inform us or provide adequate details, we may decline service to avoid potential health risks.

Intoxication

For the health and safety of all, service may be declined if a client is visibly intoxicated.

Causing a disturbance

Clients who are excessively loud, rowdy, or disruptive may be asked to leave to maintain a comfortable atmosphere for everyone.

Problematic history

If a client has a record of troubling behaviour, such as failing to pay or causing damage to the salon, we reserve the right to refuse future service.

Abusive or threatening behaviour

We maintain a zero-tolerance policy for abusive or threatening behaviour, whether it occurs in person, over the phone, or through any other form of communication or platform. Any form of verbal abuse, harassment, or threats directed toward our team or other clients will result in an immediate refusal of service.

Sexual harassment

We maintain a zero-tolerance policy for sexual harassment. Any form of sexual harassment, including inappropriate comments, gestures, or behaviour directed toward our team or other clients, will result in an immediate refusal of service. Anyone witnessing or experiencing such behaviour is encouraged to report it without fear of retaliation.

Repeated offences

Clients with a history of problematic conduct may be refused service, even if they are not causing issues during their current visit.

Banned individuals

Those who have been previously banned for reasons such as misconduct or theft will not be permitted service.

Non-payment

Service may be refused if there is a history of unpaid bills or unresolved payments until the matter is settled.

Policy compliance

Clients are expected to comply with our policies, such as maintaining non-smoking areas. Non-compliance may lead to service refusal. Smoking includes tobacco and e-cigarettes/vaping.

Capacity limits

If we reach our legal capacity, entry may be temporarily restricted to adhere to safety regulations and ensure everyone’s safety.

Safety concerns

If a safety issue or health hazard is present in or around the salon, we may decline service to avoid potential health risks.

At Blue Tit London, we uphold a commitment to never discriminate against anyone based on protected characteristics.