Customer Satisfaction Policy

Service Guarantee

At Blue Tit London, our goal is to ensure every client leaves delighted with their salon experience. We strive to deliver exceptional results across all services, and on the rare occasion that a client is not fully satisfied, we welcome feedback and take it seriously. We have a dedicated complaints process in place to address any issues, make adjustments as needed, and use all feedback to continually improve our services, systems, and training.

If You Have a Complaint

If you’re unsatisfied with a service, please reach out to us either during your visit or within two weeks of your appointment. You can contact us directly at the salon, by phone, via your salon’s email, or at customerservice@bluetitlondon.com.

We promise to handle all feedback with care and aim to resolve complaints within eight weeks. If your complaint is deemed reasonable, we’ll arrange for a complimentary follow-up service, adjusting part or all of your original service at no extra charge. While we encourage you to return to the same stylist, we’re happy to arrange for an alternate stylist or location if preferred.

Please note, complimentary follow-ups are unavailable if you’ve visited another salon, applied new colour, or altered your haircut since your appointment, as we reserve the right to assess the results of the original service. Our cancellation policy applies to any complimentary services- we request 48 hours ‘ notice if you are unable to attend, or we will not be able to rebook this service as complimentary.

Refunds

We do not offer refunds for services. However, if you’re not fully satisfied, we’re dedicated to making it right by providing a complimentary follow-up service to address any concerns. Our team will work closely with you to ensure your expectations are met, and we can arrange a follow-up appointment with the same or a different stylist if preferred. Please reach out within two weeks of your original service so we can discuss any adjustments needed.

We Welcome All Feedback

Your feedback is essential to helping us continually enhance our salons, systems, and services with you in mind. To share your thoughts, please feel free to email customerservice@bluetitlondon.com.