This section outlines our frequently asked questions, commitment to customer satisfaction and circumstances where we may respectfully decline services to ensure safety, quality and professional standards.

We happily accept walk-in bookings at our salons, but to ensure you don’t miss out on your desired service, we recommend booking in advance. You can easily make a booking through our website, app, or by phone or email.

A quick reminder- we can only perform colour services if you’ve had an allergy test at a Blue Tit London salon within the last six months.

We welcome consultation bookings for any of our services. They’re a great way to meet your stylist, assess your hair’s condition, and ensure the service is right for you.

During your consultation, we’ll discuss ideas, review options and pricing, and explain the process, costs, and maintenance involved.

Consultations are required if you’re planning a major change, or booking a colour correction, virgin bleach or extensions appointment. To arrange yours, simply give us a call and we’ll be happy to book you in.

In the UK, it’s a legal requirement to have an allergy test at least 48 hours before any colour service. This isn’t needed if you’ve had a colour service or allergy test with us in the last 6 months. Please note we cannot accept waiver forms or allergy tests from other salons, as our products may differ.

You’re welcome to pop into any Blue Tit London location during opening hours for an allergy test – no appointment needed. We do recommend calling ahead if you plan to drop by. Booking your allergy test also gives us the chance to offer a complimentary consultation, helping you get ready for your upcoming colour service.

Please let us know about any allergies or health conditions that could be triggered by an allergy test.

To make sure your colour looks perfect, we ask that you book a blow dry, natural dry, or cut & finish alongside a colour appointment. This way, we can check everything is just right. Every service comes with our 100% satisfaction guarantee.

We offer fringe trims to keep your hair looking fresh. We don’t take bookings online – just call your local salon on the day you’d like to pop in, and we’ll let you know the next available slot.

If you’ve had a Blue Tit London haircut in the last 3 months, your fringe trim is complimentary at any location. If it’s been longer, or you’re new to Blue Tit London, please check our price list for the cost.

Arrival: Please come with a clean, dry fringe styled as you normally wear it.
Service scope: A fringe trim is for hair already cut above the cheekbone.
Not included: This service does not cover face framing, layering, long ‘bang’ styles, or styles that require blending into the rest of your hair.
For new fringes or more shaping: If you’d like to add a fringe or need extra styling beyond a simple trim, please book a Cut & Finish appointment.
Timing: We aim to see you as close to your chosen time as possible, but a short wait
may be needed until a stylist becomes available.

We offer ‘quiet services’ should you prefer to work, read, or enjoy limited conversation during your appointment. This option can be requested when booking through any of our booking methods.

We are pleased to offer toddler cuts for children under the age of 5, which include wetting down the hair, a haircut, and a rough dry. Additionally, we provide children’s cuts for those under 13, which include a wash and dry. Our goal is to ensure a pleasant and professional experience for both children and parents during each visit.

Once you’ve booked, you’ll get a confirmation email within 30 minutes. We’ll also send a friendly email and SMS reminder 48 hours before your appointment.

If your appointment is rescheduled, cancelled, or missed, you’ll receive an email notification so you’re always kept up to date.

To secure your booking with us, we require your card details. This ensures that your appointment is confirmed and helps us manage our scheduling effectively. Your information is stored safely through Zenoti Payments, which employs advanced security measures to protect your data. Rest assured, we prioritise your privacy and the security of your payment information.

Our salons operate on a cashless basis, so we only accept card payments. Unfortunately, we are unable to accept American Express. Thank you for your understanding.

If you arrive more than 15 minutes late to your appointment, we may need to reschedule the service to ensure we can maintain our high standard of care. We’ll do our best to arrange a new time as soon as possible.

If you expect to be late, please call the salon directly, and we’ll do our best to accommodate you.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations or changes made within 24 hours of the appointment may result in a charge for the full service. If an appointment is missed without notice, the full cost of the service will apply. Thank you for your understanding and cooperation.

As the global Creative Directors for Oway, we use their products for colouring andstyling in our salons. Their high-performance formulas deliver long-lasting, healthy results while being cruelty-free, vegan, biodynamic, and dermatologically tested. Free from silicones, SLS/SLES, synthetic fragrances, phthalates, EDTA, and GMOs, and nickel tested, Oway products are made using green energy and recycled packaging. They let us create beautiful hair without compromising on ethics or the environment.

We offer Olaplex in our salons to help strengthen, protect, and repair hair during colouring and chemical treatments. Olaplex is cruelty-free and PETA-certified. Adding Olaplex is optional – your stylist can advise if it’s right for you. Products are also available to purchase so you can continue your haircare at home.

Please note that chemical treatments and permanent hair colouring are not available for clients under 16.

We are happy to offer £50/£100/£150 gift cards in our salons (you’ll receive a physical voucher). Digital gift cards are also available online at any value, and can be emailed to you to forward on, or sent directly to your friend or family member. All gift cards are valid for 1 year and can be redeemed at any Blue Tit London location. Purchase a gift card here.

Gender-neutral restrooms are available at all our locations, and we provide complimentary sanitary items for your convenience.

Enjoy a full complimentary drinks menu at all our salons, with hot and cold beverages – including dairy and plant-based milk – as well as alcoholic and non-alcoholic options. We recommend trying either our smoothie or cocktail of the month.

We provide complimentary WIFI at all our locations, and are more than happy for you to bring a laptop or tablet should you need to work during your visit. Please note that while our WIFI is available for your convenience, we can’t guarantee uninterrupted service.

We welcome clients to bring babies and toddlers to their appointments, and we provide baby-changing facilities at our salons wherever the space allows it.

Breastfeeding is also welcome in our salons, whether you’re a client or a member of the public seeking a comfortable place to stop and feed your baby. We’re here to support you and provide a safe, inclusive environment for all families.

To keep our salons safe and welcoming, all clients aged 16 and under must be accompanied by a parent or guardian for the entire visit. If the parent or guardian needs to step out, another responsible adult must stay in their place.

Please note that chemical treatments and permanent hair colouring are not available for clients under 16.

We welcome carers, guardians, and dependants to attend appointments with clients to ensure a supportive experience. However, due to limited salon capacity, we may not be able to accommodate additional friends or family members.. Please inform us of any requirements ahead of your visit.

Clients who require the presence of a carer or service professional during their service will be prioritised over other dependants. We appreciate your understanding as we work to maintain a comfortable space for all.

Service animals are always welcome in our salons. We’re also happy to allow nonservice dogs, provided they stay on a lead to maintain a calm environment for everyone. In rare cases where a dog causes a disruption, we may request they not attend future visits.

Please note, no other pets are allowed in the salon, and by law, service animals take priority, so non-service dogs may not be permitted when a service animal is present.

None of our salons have dedicated parking, though street parking is often available nearby. We recommend checking Google Maps or your local council website before visiting.

We welcome carers, guardians, and dependants to attend appointments with clients to ensure a supportive experience. However, due to limited salon capacity, we may not be able to accommodate additional friends or family members. Please inform us of any requirements ahead of your visit.

Clients who require the presence of a carer or service professional during their service will be prioritised over other dependants. We appreciate your understanding as we work to maintain a comfortable space for all.

Service animals are always welcome in our salons. We’re also happy to allow nonservice dogs, provided they stay on a lead to maintain a calm environment for everyone. In rare cases where a dog causes a disruption, we may request they not attend future visits.

Please note, no other pets are allowed in the salon, and by law, service animals take priority, so non-service dogs may not be permitted when a service animal is present.

We offer discreet services should you require privacy for religious beliefs or medical conditions. Please let us know in advance to offer you privacy and a comfortable environment.

For clients who are blind or have visual impairments, our team is trained to provide sighted guidance and can assist with navigating the salon. Feel free to request any assistance you need during your visit.

We strive to accommodate clients who are deaf or with hearing impairments. If you have specific requests, please inform us when booking your appointment.

Services can be tailored for clients with sensory sensitivities. Please let us know in advance so that we can create a comfortable environment. Please note, we also offer quiet services should you prefer to limit conversation during your visit.

We’re proud to partner with Hair Reborn, a charity dedicated to supporting people experiencing hair loss due to cancer. Through their programme, you can access complimentary services with one of our specially trained team members. If you or someone you know could benefit, or if you’d like more information, visit their website.

If you’d like to visit us but prefer not to join the Hair Reborn programme, please get in touch to learn more about booking with our trained stylists.

Additional support is available during your visit. If you have specific access needs, please inform us before your appointment so we can make arrangements, such as scheduling extra time or booking during quieter hours.

Feedback on accessibility concerns is always welcome. Please reach out directly to our team to discuss any questions or concerns. Your comfort and satisfaction are our top priority

When booking a service at our Clapton Academy, please be aware that your stylist will be in training and will be guided by an experienced educator. Your stylist may receive direction, and their educator may step in as needed, as this is part of their professional development. While we aim to stick to typical service times, academy appointments may take a bit longer than regular salon services.

Additionally, please note that filming and photos may take place during your appointment for learning purposes. All images and videos will be stored, utilised and discarded securely in accordance with the Data Protection Act and Blue Tit London GDPR policy. Models and PR clients are required to follow Blue Tit London GDPR policy and the terms and conditions of engagement.

Just like in our salons, an up-to-date allergy test is essential for all colour services. If you’ve had a colour service or allergy test at any Blue Tit London location within the last six months, you’re all set. If it’s been longer, please follow these steps for a safe service: stop by any Blue Tit location during regular hours for a quick allergy test—no appointment needed—and make sure to complete this at least 48 hours before your academy appointment.

If you can’t make it for a test, please call us to reschedule; otherwise, if the test isn’t completed by the 48-hour cutoff, your appointment will need to be canceled.

Please make us aware of any allergies or health conditions that are triggered by an allergy test.

Occasionally, academy appointments may be canceled on short notice due to training needs or availability. Unlike our regular salon services, we may not always be able to reschedule on the same day, so we appreciate your understanding and flexibility.

We aim to make sure you’re happy with the results of your service, but if you’re not completely satisfied, please know that we do not offer refunds or offer redo services in our salons. However, we’re pleased to provide a complimentary corrective service at our academy to address any concerns. For further information, please visit our Academy Page.

Vardering appointments may be available with our stylists-in-training at our salons. As these sessions support their training, our Academy Guidelines apply.

At Blue Tit London, our goal is to ensure every client leaves delighted with their salon experience. We strive to deliver exceptional results across all services, and on the rare occasion that a client is not fully satisfied, we welcome feedback and take it seriously.

We have a dedicated complaints process in place to address any issues, make adjustments as needed, and use all feedback to continually improve our services, systems, and training.

If you’re unsatisfied with a service, please reach out to us either during your visit or within two weeks of your appointment. You can contact us directly at the salon, by phone, via your salon’s email, or at customerservice@bluetitlondon.com.

We promise to handle all feedback with care and aim to resolve complaints within eight weeks. If your complaint is deemed reasonable, we’ll arrange for a complimentary follow-up service, adjusting part or all of your original service at no extra charge. While we encourage you to return to the same stylist, we’re happy to arrange for an alternate stylist or location if preferred.

Please note, complimentary follow-ups are unavailable if you’ve visited a non-Blue Tit London salon, applied new colour, or altered your haircut since your appointment, as we reserve the right to assess the results of the original service. Our cancellation policy applies to any complimentary services- we request 48hrs notice if you are unable to attend, or we will not be able to rebook this service as complimentary.

We do not offer refunds for services. However, if you’re not fully satisfied, we’re dedicated to making it right by providing a complimentary follow-up service to address any concerns. Our team will work closely with you to ensure your expectations are met, and we can arrange a follow-up appointment with the same or a different stylist if preferred. Please reach out within two weeks of your original service so we can discuss any adjustments needed.

Your feedback is essential to helping us continually enhance our salons, systems, and services with you in mind. To share your thoughts, please feel free to email our customer service team.

If a client arrives more than 15 minutes late, leaving insufficient time to deliver a high quality service without impacting other appointments, service may be declined.

When a client requests a service that may harm their scalp or hair, or if it’s deemed unattainable by their stylist, we may refuse to proceed.

Clients under 16 are ineligible for certain treatments, such as chemical processes or permanent colouring. Please note that clients under 16 must be accompanied by a parent or guardian for their entire visit for safeguarding reasons.

If hair is excessively dirty or matted to the point of making treatment difficult or unhygienic, we may request that it be washed prior to service or decline to perform the service.

To protect clients and staff, we reserve the right to refuse service if a client has a visible contagious condition, such as head lice, scalp infections, or open wounds.

If a client has known allergies to our products but refuses to inform us or provide adequate details, we may decline service to avoid potential health risks.

For the health and safety of all, service may be declined if a client is visibly intoxicated.

Clients who are excessively loud, rowdy, or disruptive may be asked to leave to maintain a comfortable atmosphere for everyone.

If a client has a record of troubling behaviour, such as failing to pay or causing damage to the salon, we reserve the right to refuse future service.

We maintain a zero-tolerance policy for abusive or threatening behaviour, whether it occurs in person, over the phone, or through any other form of communication or platform. Any form of verbal abuse, harassment, or threats directed toward our team or other clients will result in an immediate refusal of service.

We have a zero-tolerance to sexual harassment. Any form of sexual harassment, including inappropriate comments, gestures, or behaviour directed toward our team or other clients, will result in an immediate refusal of service. Anyone witnessing or experiencing such behaviour is encouraged to report it without fear of retaliation.

Clients with a history of problematic conduct may be refused service, even if they are not causing issues during their current visit.

Those who have been previously banned for reasons such as misconduct or theft will not be permitted service.

Service may be refused if there is a history of unpaid bills or unresolved payments until the matter is settled.

Clients are expected to comply with our policies, such as maintaining non-smoking areas. Non-compliance may lead to service refusal. Smoking includes tobacco and ecigarettes/vaping.

If we reach our legal capacity, entry may be temporarily restricted to adhere to safety regulations and ensure everyone’s safety.

If a safety issue or health hazard is present in or around the salon, we may decline service to avoid potential health risks.

If you’d like to recommend us to a friend or family member, simply share your unique referral code (found at the footer of our emails) with someone who hasn’t booked with us before. They can apply this code when booking their first appointment on our website or app, to receive £10 off their service. When your friend or family member has attended their service, you will be notified by email and £10 credit will automatically be added to your account.

We offer a 20% birthday discount to our clients. This will be emailed to you two weeks prior to your birthday and will remain valid for one month. To receive this offer, sign up to our promotional emails here.

We’re pleased to offer a 15% discount to students, and NHS/ Blue Light Card workers, on appointments booked for Tuesdays or Wednesdays between 9 am and 3 pm. Just schedule your appointment during these days and times, and present your student ID, NUS card/NHS ID or Blue card at checkout to receive the discount.

Occasionally, we run special promotions that are shared through our app and via email. To stay in the loop and make sure you don’t miss out on any exciting offers, sign up to our promotional emails here.

For press and PR inquiries, we’d love to connect. If you’re interested in featuring Blue Tit London or exploring collaboration opportunities, please reach out. We’re open to interviews, press coverage, collaborative events, and partnerships that highlight our commitment to sustainable beauty and innovative salon experiences.

Whether you’re looking to feature our stylists, showcase our eco-friendly initiatives, or discuss industry trends, we’re here to work with you. Contact our team our press team.

At Blue Tit London, we take pride in being a certified B Corp company, committed to balancing profit with purpose. We are always eager to forge partnerships with charities that align with our values and mission.

If you represent a charity and would like to discuss an idea, event, or request our assistance, we would love to hear from you. Please reach out to customerservice@bluetitlondon.com, and let’s explore how we can work together to make a positive impact

If you’re interested in collaborating with Blue Tit London to offer exclusive perks to your customers or staff or offer gift vouchers on special occasions, please get in touch. We can help design custom packages that may include discounted services, special offers for team wellness days, salon experiences tailored to corporate events or gift voucher for your team.

Partnering with a B Corp certified business is a unique way to add value for your business. You will be working with a business striving to create environmental & social impact in the local community. We can help you bring a little extra care to your employees or clients and make them feel special.

As Global Creative Directors of the haircare brand Oway, we’re proud to use their products in our salons.

Oway products are cruelty-free, vegan, biodynamic, and dermatologically tested, free from silicones, SLS/SLESS, synthetic fragrances,phthalates, EDTA, GMOs, and are nickel-tested. Produced using green energy, their packaging is fully recycled, aligning with our commitment to sustainable beauty.

Our refill stations are installed in all Blue Tit London salons to minimise waste and prioritise upcycling. To encourage recycling, customers are offered 25% off of the product when they bring back product glass container and use the refill station. This creates ‘circular economy’.

To reduce water consumption, we’ve partnered with Eco-Heads to equip our salons with their efficient shower heads. These reduce water and energy use by up to 65% while also filtering and cleaning the water. This setup allows us to save over 1,350,000 litres of water each year.

We source 90% of our energy from renewable sources. Through our partnership with ClimateCare, we offset our carbon footprint by supporting environmental and social impact initiatives. Last year, we offset 59.24 tonnes of CO2.

We recycle over 80% of our waste through B-Corp certified waste management company First Mile, which converts any non-recyclable materials into green energy under a zero-to-landfill policy. Waste is transported by carbon-neutral, low-emission fleets prioritising clean-air routes.